Nexus Market FAQ: Common Questions Answered

Install Tor Browser from torproject.org, verify the signature, then paste a verified Nexus mirror onion into the address bar. Compare all 56 characters against the operator PGP-signed Dread post before logging in.

The operator-pinned primary. If it is slow, the two backup mirrors hit the same back-end. All three carry the same account, balance, and orders.

Only with the mnemonic seed shown at registration. The market has no email or phone recovery. Without the seed the account is permanently lost, including any escrow balance.

Three checks. Compare all 56 characters against this guide or the operator signed Dread post. Compare the canonical onion printed inside the market against the address bar. Check the fingerprint embedded in the login captcha image.

Vanity-key generation is cheap. Scammers produce onions that start with the same first letters as real Nexus mirrors and randomize the rest. Always read the full address, not the prefix.

A 2-of-3 multisig wallet (buyer, vendor, market). Funds release only when two of the three sign. The market alone cannot run with the deposit, which is the main exit-scam protection.

XMR clears in roughly twenty minutes from broadcast. BTC takes one to three confirmations, usually under an hour. LTC clears in under thirty minutes.

Possible but not recommended. The exchange records the deposit address and links it to your identity. Route every deposit through a personal non-custodial wallet first.

Open a dispute from the order page within the resolution window. Staff review the order chat, shipping evidence, and tracking. Multisig orders are released by the prevailing party once two of three keys sign.

Photos of the package state at delivery, the tracking timeline, and the full message history. Photos taken with the order ID written on a sheet of paper next to the package timestamp better than photos taken later.

Most disputes resolve within seven to fourteen days, depending on the complexity of the evidence and how responsive both parties are to staff questions. Straightforward non-arrival cases with tracking go faster; quality disputes with photo evidence and counter-photos take longer.

Yes, on both sides. The marketplace does not delete feedback based on the dispute outcome. A buyer can leave honest negative feedback on a vendor and a vendor can leave honest negative feedback on a buyer. What the marketplace does delete is feedback that turns out to be false-flag retaliation.

For a first order, prefer vendors above four-point-seven average rating with at least one hundred reviews going back six months or more. A high rating with three reviews is a weaker signal than a four-point-seven with three hundred reviews. Read the most recent feedback in detail rather than just looking at the number.

Account creation date under thirty days, all five-star feedback from accounts that themselves were created the same week, listings that copy descriptions from other vendors verbatim, and stock photos that match supplier-catalog images you can reverse-image-search. Any combination is a strong avoid signal.